SHIPPING POLICY

Shipping Policy

1. General Information at Beauty Concept, we are committed to delivering your orders promptly and securely. Please read our Shipping Policy carefully to understand our shipping processes, timeframes, and costs.

2. Shipping Destinations

We currently ship to England.
If your location is not listed during checkout, please contact us for assistance.

3. Processing Times

All orders are processed within 3-5 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email once your order has been shipped, along with a tracking number (if applicable).

4. Shipping Methods and Costs

Standard Shipping: 3-5 business days, £4.99
Pickup : Free

Shipping costs will be calculated at checkout based on the shipping method and destination.

5. Delivery Timeframes

Estimated delivery times are based on carrier information and may vary due to external factors such as weather, customs delays, or holiday demand.
Beauty Concept is not responsible for delays caused by shipping carriers or customs processes.

6. International Shipping

Customers are responsible for any customs duties, taxes, or fees imposed by their local government, however we do not offer international shipping at this time.

7. Order Tracking

Once your order has been shipped, a tracking number will be provided via email (if applicable).
You can track your order through the carrier's website or customer service.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 1 day of delivery.
We will work with the carrier to resolve the issue and, where applicable, replace or refund your order.

9. Incorrect Shipping Information

It is the customer's responsibility to provide accurate shipping information at checkout.
If an order is returned to us due to incorrect or incomplete shipping details, additional shipping fees may apply to resend the package.

10. Changes to the Shipping Policy

Beauty Concept reserves the right to update this Shipping Policy at any time. Changes will be posted on this page.

Contact Us If you have any questions about our Shipping Policy or your order, please contact us at: beautyconceptcolchester@outlook.com or call us at 07787 258918.